IT@UC Performance

Customer Satisfaction Ratings - Current Month

IT Help Portal Submissions By Month

Total Tickets Created By Month

Incidents vs Service Requests

Customer Satisfaction Ratings - All Time

IT@UC Service Desk Tickets Created by Month

First Contact Resolution at the IT@UC Service Desk

Incident Average Time to Resolution - Current Month

Incident Average Time to Resolution - All Time

Service Request Average Time to Close - Current Month

Service Request Average Time to Close - All Time